Legal
Privacy Policy
Effective date: 07 August 2026. This Privacy Policy explains how Vodacentre collects, uses, stores, and protects personal information when you use our website and services.
1. Information We Collect
We may collect contact details, account information, service requests, communication records, and technical information such as browser type, device information, and usage analytics.
2. How We Use Information
Personal information is used to deliver services, provide support, process requests, improve service quality, maintain security, and communicate updates relevant to your account or enquiry.
3. Legal Basis and Compliance
We process information in line with applicable laws, including POPIA and related South African privacy obligations, based on consent, contractual necessity, legal obligation, and legitimate interests.
4. Cookies and Analytics
We may use cookies and analytics tools to understand website traffic and improve user experience. You can manage cookies through browser settings, though some features may be limited if cookies are disabled.
5. Sharing of Information
We share information only where required to provide services, comply with legal duties, or work with trusted processors (for example hosting, communications, payment, or support tools) under appropriate safeguards.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
7. Data Retention
Personal information is retained only for as long as necessary for service delivery, legal compliance, dispute resolution, and legitimate business purposes.
8. Your Rights
Subject to applicable law, you may request access to your personal information, correction of inaccuracies, deletion where appropriate, or objection to certain processing activities.
9. International Transfers
Some service providers may process data outside South Africa. Where this occurs, we use contractual and operational controls to protect your information.
10. Policy Updates
This policy may be updated periodically. The latest version will always be posted on this page with the effective date.
11. Contact
For privacy-related requests, contact info@vodacentre.com.